RAReach Assist

Emlid remote support

Customer shares a code. You get their Reach Panel.

The iOS app finds the receiver over Bluetooth, confirms you are on the same Wi-Fi, then proxies Reach Panel to this agent portal. No VPN. The customer can kill the session at any time.

Field phoneAgent portal

  1. 01

    Find the Reach

    Scan BLE names matching Reach/Emlid, probe 192.168.42.1, and Bonjour on the LAN. Manual IP if discovery is noisy.

  2. 02

    Prove the same Wi-Fi

    Phone SSID versus Reach hotspot, plus a live HTTP check that Panel actually answers before anyone shares a code.

  3. 03

    Proxy Panel

    A short code binds the phone to the agent browser. Support works in real Reach Panel. Ending the session drops the tunnel.